I remember one thread about them here: http://www.hellophoto.co.nz/showthre...nty-question-O(
In that case, they refused to help a just-out-of-warranty camera with a known, common issue get fixed. Another retailer (Greg from Photo & Video) stepped in and helped her get Canon to fix it for free.
That's one isolated case of course. People here have had good dealings with Photo & Video (photo.co.nz) and Progear in Newmarket, so worth checking them first.